World At War

SO I bought a 18.99 pack, paid with PayPal, but all I got was an error message, I have tired multiple times for help and all I get are these automatic emails. I guess I have to write off the 20 dollars, but if I dont get help soon, I will do a post on the Google page. It's a shame for I have spent hundreds of dollars here, and have been playing 4 two years. Where is the CUSTOMER service.