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FB 1000 gold not working

Previously when you connect to FB you get 1000 gold added to your gold. But after yesterday onwards it's not working. I have send a ticket but no one replying it. Even last week send a ticket regarding my troops disappeared when goes to collect RSS. But still the ticket open. No-one even appointed to tge ticket. Where is this so called support...
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Hi JR, 

Thank you for the message!

Please provide me with your Commander name and we will look into it. 
Are you trying to connect a recently created account?


Thank you for your understanding and have a nice day ahead!

Kind regards, 

Laura - the World at War team 


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