World At War

Good morning. I have this problem for 3 days, I miss the protection shield of the city (which was valid for 2 days and 10 hours), you get me out of the alliance and worse you change my position on the front. I want to return to the position where I want to continue the game I have to use a teleporter, and activate another shield to protect the city.It's not possible that day by day. And my wife, Myrella, on the game, the same thing happens to her, and she made a complaint. I donated, bought gold, but that does not mean you have to do these things To force my hand to always buy, buy when I want it.I was in front of f1 252 630 on 01.08.2017, at 20: 03, I activated the shield of protection of the city for 3 days, this morning, 02.08.2017, I entered the game di are at the coordinates f1 327 919, without Alliance and no shield of protection of the city, which was valid.Please fix this problem, I do not have a teleporter and shields to protect the city. Do not make me leave the game

I have the same problems with two accounts , both of them on Front 10, SOA Jax and SOA Opie. What can we do about it?