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Lost account

I lost my account a week ago I have sent all the info asked of me pluse extra I can still see my lost account I am sitting next to it in different account front 1 on gathering wounder can access it for some reason think maybe I accidentally hit start new game while switching but no one is answering me now it's been days an days I am upset I spend a lot of $ as I sent proof of purcheses won't no more if I don't get treated like a human being and get some assistance so excited to get it back fingers crossed how much longer ???

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