Start a new topic
Discussions World at War World at War Forum
Answered

Bought the 139.99 pack!... Nothing!!

So.... I bought the 24k gold pack (+200% Bonus) on the 21-2-17. It's now 24-2-17 and still haven't gotten my pack!. Email'd them not to long after, Aound 2 hours or so. Gave them time just to see if pack would show up!!. But still no response from their account team!!. 3 days is not good enough!!. Getting beyond a joke!!
Best Answer
Hi!

The forum is no place to inquiry about the payments. Please contact us and we will get back at you as soon as possible. It is also useful to forward us the receipt you receive on your e-mail address as a separate e-mail, not as a screenshot, so that we don't have to ask for it, thus reducing the time needed to solve your case.

Kindest regards,
Maria S.
The eRepublik Labs Support Team

 

7 CommentsSorted by Oldest First

Hi Steven Hurrell,

Ticket: https://support.ageoflords.com/support/tickets/21242


Thank you for getting in touch with us!

Please provide us with the ticket number and we will search for it.

Also, we kindly ask you to provide us with the receipt you should have received after purchasing the Pack and we will look into it and see what happened with the pack.

Thank you in advance for your cooperation and have a nice day ahead!

Kind regards,
Laura
The World at War Team


I've got the same thing going on.... I haven't gotten a reply yet. I've got a ticket. I've got the recite..... just no word.... how do I get them to get on this problem
Answer
Hi!

The forum is no place to inquiry about the payments. Please contact us and we will get back at you as soon as possible. It is also useful to forward us the receipt you receive on your e-mail address as a separate e-mail, not as a screenshot, so that we don't have to ask for it, thus reducing the time needed to solve your case.

Kindest regards,
Maria S.
The eRepublik Labs Support Team

 

1 person likes this
You dont want us to post payment complaints on this forum but you wont respond to emails. How else are we to contact you guys? We actually recieve responses here.
1 person likes this
You answer nothing customer support pffft nearly 14 days on unresponded ticket I call bs on you guys and will be refunded by my card issuer after taking it up with Google play THEIFS! !!!!
Yes i agree i got 2-3 packs tonigbt nothing gold stll the same won a prize in last weekends gathering event m never got wow thought this was starting yo b like mobile strike n they rip u offf I SURE AS HELL HOPE NOT CAUSE LOT BETTER GAME HERE

Hi Ronnie, 


 I have replied to you in ticket 55527 in which I have explained the logs we have confirming that you have received correctly the Gold packs you have purchased on the 29th of January. 


Please understand that we can not discuss on the forum payment issue. 


Thank you and have a nice day ahead!


Kind regards,

Laura - the World at War team  

Login or Signup to post a comment
More topics in World at War Forum
See all 465 topics